Our automated service will call you two days in advance before your appointment to remind you of the appointment and to confirm that you will be able to make the appointment. It is vital that you confirm your appointment by noon the day prior to your appointment. You may call to confirm your appointment by dialing 972-547-9700. You may also use this number to ask questions about your appointment or to reschedule your appointment if necessary. Appointments that are not confirmed 24 hours prior to the appointment may be cancelled in order to allow access to that time-slot by another patient. Unfortunately, an unused appointment time-slot is time that is lost and cannot be recovered. Therefore, unconfirmed appointment time-slots may be offered to patients that have an urgent need to see a healthcare practitioner. In addition, if you do not keep your appointment, and you do not call to reschedule prior to the day of your appointment, you may be charged a missed appointment fee.
There will be a $25.00 charge for all established patient that cancel, or reschedule with less than a 24 hour notice. There will be a $50.00 charge for all new patients that cancel, or reschedule with less than a 24 hour notice. Please bring your insurance cards with you on every visit to the office. If you do not have your insurance cards you will have to reschedule your appointment. If you are running more than 15 minutes late you will have to reschedule your appointment.
In order to conduct a thorough examination on your first visit, we will need copies of your recent medical records from your other physician(s). This includes labs, x-rays, MRI's, and/or other information that you feel is important to your care. Please contact your healthcare provider(s) to obtain copies well in advance of your appointment. You may bring these with you to your appointment, or have them faxed to 972-547-1110 to the attention of Medical Records.
If you need to speak to one of our physicians after hours, we have an answering service that you can call at 972-547-9700 ext 9